Privacy Policy

Privacy Policy

Last Updated: 24 October 2025

Company: Voltage Vapes LTD

1. Introduction

Voltage Vapes LTD (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase from www.voltagevapes.co.uk.

By using our Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, billing address, delivery address, and phone number.
Account information: username and password if you create an account.
Payment information: processed securely via our payment providers (we do not store full card details).
Order details: products purchased, order history, and preferences.
Technical data: IP address, browser type, device information, and cookies (see section 8).
Age verification information: proof of age to comply with UK vaping laws.

3. How We Use Your Information

We use your information to:

Process and deliver your orders.
Verify your age and identity as required by UK law.
Manage your account and provide customer support.
Send you order confirmations, updates, or promotional offers (only with your consent).
Improve our Website, services, and user experience.
Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

Contractual necessity: to process your orders and deliver goods.
Legal obligation: to comply with UK age verification and record-keeping requirements.
Legitimate interests: to improve our business and customer experience.
Consent: where you have opted in to receive marketing communications.

5. How We Store and Protect Your Data

We take data security seriously and implement appropriate measures to protect your information from unauthorised access, alteration, or loss.

All personal data is stored on secure servers within the United Kingdom or the European Economic Area (EEA).

Payment data is handled securely by our third-party payment providers using encryption and PCI-compliant systems.

6. Sharing Your Information

We will never sell your personal information.

We may share limited information with:

Delivery companies to fulfil your order.
Payment processors to handle transactions securely.
Age verification services to ensure compliance with UK law.
IT and website service providers who help maintain our Website.
Legal authorities, if required by law or to prevent fraud or illegal activity.

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. Your Rights

Under the UK GDPR, you have the following rights:

Access – request a copy of the personal data we hold about you.
Rectification – request correction of inaccurate or incomplete data.
Erasure (“Right to be Forgotten”) – request deletion of your personal data.
Restriction – limit how we process your data.
Portability – request your data in a structured, machine-readable format.
Objection – object to processing for marketing or legitimate interest purposes.
Withdraw consent – opt out of marketing communications at any time.

To exercise any of these rights, please contact us at voltagevapesbristol@gmail.com.

8. Cookies

We use cookies to improve your browsing experience, analyse site traffic, and personalise content.

You can control or delete cookies via your browser settings. Some parts of the Website may not function properly without cookies.

For more information, please see our Cookie Policy (available separately).

9. Marketing Communications

If you opt in, we may send you emails about new products, special offers, or company updates.

You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, or reporting requirements.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes indicates your acceptance.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

voltagevapesbristol@gmail.com

Voltage Vapes LTD, 81 East Dundry Road, whitchurch, Bristol, BS14 0LN, United Kingdom